Effective Date: 01 MAY 2025
At Phoenix Swaziland Insurance Limited, we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use our website.
1. Information We Collect
We may collect the following information:
- Personal information (e.g., name, contact details) you provide via forms or email.
- Information about your browser, IP address, and website usage through cookies.
2. How We Use Your Information
We use your information to:
- Provide information about our insurance products and services.
- Respond to your inquiries.
- Improve the functionality and content of our Site.
- Comply with legal and regulatory requirements.
3. Sharing of Information
- We do not sell or rent your personal data.
- We may share your information with regulatory bodies, legal entities, or service providers, where necessary and permissible by law.
4. Cookies and Tracking
- Our Site uses cookies to understand usage patterns and improve performance.
- You may disable cookies through your browser settings, but some functionality may be affected.
5. Data Security
- We implement appropriate technical and organizational security measures to protect your personal data.
- However, no data transmission over the Internet is 100% secure.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict processing, where applicable.
7. Third-Party Websites
Our Site may contain links to other websites. This Policy does not apply to such external websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Please review it periodically.
9. Contact Us
If you have any questions or concerns, please contact us at:
Phoenix Swaziland Insurance Limited
Address: Office Number NB04, Corporate Place, North Block, Swazi Plaza Mbabane
Email: info@phoenixswaziland.com
Phone: 0026824040034
10. WhatsApp Communication and Compliance
- We use WhatsApp Business to facilitate communication with customers in line with Meta’s policies.
- Any personal information shared via WhatsApp (e.g., name, phone number, policy details) will be handled in accordance with this Privacy Policy.
- We do not use WhatsApp for unsolicited marketing. Communication is initiated only after customer consent or inquiry.
- By engaging with us on WhatsApp, you agree to the use of your data for customer service and transactional communication purposes.
- Phoenix Swaziland Insurance Limited ensures its WhatsApp usage complies with Meta’s WhatsApp Business Policy.
